Refund policy

At JevaRoots, we prioritize hygiene and customer safety.
Due to the intimate nature of our sexual wellness and personal care products, returns and refunds are not applicable once the product has been delivered.

Please read carefully before ordering:

• No return, exchange, or refund is accepted for any product.

• Orders once placed cannot be cancelled once processed or shipped.

• In case of a damaged or incorrect item received, please contact us within 24 hours of delivery , with unboxing video proof, and we will review your case.

Thank you for understanding — we maintain this policy to ensure product purity and customer safety.